FAQ

Frequently asked questions

Most Asked Questions

Why should I buy from you, and not someone else?


You are getting products/ advisement from a professional game developer who has graduated in Game Development from a very well known and prestigious college (though for security reasons the college will remain unnamed). Not to mention has also worked in a AAA+ game company, while also being someone who has made a living/ career out of working on IMVU.




What makes your products different?


I have over 10+ years of experience as an IMVU developer along with a degree in game game development. With that being said you know you are buying from not only a knowldegable source but a creditable one as well.

Often times you will find either meshes that have poor UV's to texture on causing your textures to be blurry and low quality, or you may find products that have too many polys which make IMVU heavy & laggy. They may have good or decent resolution texture maps but at what cost? You even might stumble across outdates meshes. With my store you can always be sure that what you see is what you get and always trying to set the bar higher. I aim to help others who want to succeed in their imvu career, so my shop is here to help that process.




What makes you unique?


Choosing ShopPrey means your investing in quality, competitive prices, assurance of a safe trusted knowledgable seller, but also one that even has a community dedicated to helping all levels of creators. Every product is prestigiously worked on by a professional before selling.




Do you take IMVU credits as a form of payment?


Unfortunately no, this store only takes Paypal, Visa, or Mastercard as a form of payment.




Do you offer refunds?


There is no way for the customer to truly return the purchased item. So due to the nature of digital goods, refunds cannot be offered.




Can I set my files to derivable?


You may Not set items to derivable, unless otherwises stated on the product information page. Doing could subject you to DMCA takedown. Please see ShopPrey's Terms & Conditions Agreement for more information.





Orders

How long will it take to recieve my order after purchase?


Immediately! It should be send to you through whatever email you provided for it to be sent to. If its still not showing up, try checking your junk mail, double checking if you had it sent to the right email and there are no typos.

If it takes even longer, please contact customer support through email, live chat, or message Prey on IMVU (make sure your messages are not set to friends only).




Can I share my textures/ mesh (even if edited) with anyone?


In Short: No you cannot share (or sell) the files. For more information on what is or isn't allowed please ShopPrey Terms & Agreement.




What forms of payment do you accept?


We currently accept Paypal, Credit, or Debit




I lost my file/ bought the wrong one / can you reimburse me?


Due to the nature of digital goods we do not offer refunds/reimbursement. If you lost or accidently deleted a file please send an email to CONTACT@SHOPPREY.COM and provide photo proof of your purchase (email included in the transaction) and the specific file that was bought.





Products

Where can I find information on how to use the things I purchase?


The majority of products should come with a tutorial, or a link to one on how to use it for IMVU. You can also find tutorials or watch me LIVE on my Twitch Channel: https://www.twitch.tv/preyimvu




Can you help me figure out what I need?


Each section of the store will have everything you need to know on a product and its intended purpose. Within the product description you will be able to find a "whats included" section that will tell you whats included in every product purchase.




Can I sell the textures altered or unaltered?


The products you purchase are only to be used in your IMVU shop as a 3D product.

If you mean that you are wanting to sell the textures in a similar way to how you bought them from this store (altered/ unaltered/ frankensteined) then you may not.
Please see ShopPrey's Terms and Agreement form under the FAQ tab for more information.




Do I have to make changes to the textures I purchase?


You do not have to, but it's always encouraged!




Can I use what I bought outside of IMVU?


All textures provided are used only for creating on IMVU.




What types of files do you send?


Products will show information regarding the file type in the "Whats Included" tab of the product info section.

Unless otherwise stated in the product description, most texture files will be a .PNG, .JPEG file, or a Photoshop file (.PSD).

✦Meshes will be sent as an .XAF file
✦Products containing more than one file will come as a .Zip File ✦Video Files will come in .mp4 format

(PSD is a Photoshop file format. (but you wouldn't able to open or see the "layers" of a PSD file in any other program other than Photoshop) .PNG and .JPEG files can be opened in almost any art program as a single flat image.




Do you take Customs?


Subscribe to the "Want to know what im up too" news letter for alerts (and other things) on when customs are being taken.




Can I remove or alter the watermarks on any files?


You may not remove the watermarks on any file. However, if you bought the lisence to a specific file you may add your name to it to prevent from copyright or DMCA from other users.




Can I Edit the Textures?


Yes! It's highly encouraged you do! Just remember you can't set any of the textures as derivable if you are using Shopprey files.





BabyHairs

What is Babyhair?


Babyhairs are where the hairline and the forehead connect. Owning some form of babyhair mesh (unless otherwise provided {which is rare}) is almost mandantory to create great looking hairs.




Can I make Babyhair without a Mesh?


Kinda, not really. While some hair meshers offer pre-made default babyhairs, they are often very low quality, pixelated, and blurry. The babyhairs they provide would also most likely be made for only their IMVU hair meshes. So you would not be able to use their babyhairs for all hairs outside of their own. So in order to get a babyhair you can put on ANY hair meshers mesh, you would want a high resolution babyhair mesh, apply it to the hair, and then add the opacity map to get the HD looking babyhairs.




Will your Babyhair textures work on other Babyhair meshes I have bought?


Highly unlikely. Everyone who sells Babyhair Meshes, will have different UV's. Uv's are designed specifically to to each Babyhair Mesh and theres no way to make them the same universally. A "UV" is what determines the high resolution quality of a babyhair. Bad UV's = Low resolution babyahirs which will pixelate and blurr.

You can "try" to edit the babyhairs to fit into the the UV of someone elses Babyhair, but that will take you time, more work and effort. In the end the quality will not be the same, and overall the style of the babyhair would probably be changed and not anything like what you purchased.




Why are your Babyhairs so low poly? Does that mean its bad or not as good quality?


The exact opposite! That's actually a good thing. The lower, the better. The truth is that it's Amazing UV's are what = AMAZING quality. Higher polys do not always = Higher and better resolution (at least not for IMVU babyhairs).

All you need is a simple low poly mesh with a high quality UV map. Which is the sign of a professional mesher/ developer.

If you already own a high poly Babyhair you might want to consider investing in a new one because having a mesh heavier than 500 verts/ polys can only make your work, income, customers, and IMVU suffer.




Why are there different types of Babyhair meshes?


The difference of babyhair meshes will be listed on the product page, and the usefulness/ purpose of each one.




Do I need a Mesh for Babyhairs?


The short answer is Yes.

You only need to buy only one, once. Technically you only need the file once even for an Alt account. However, we do not currently offer discounts for alts. So you would need to purchase the file(s) again to use it for another account.




Do I need a Babyhair to Compete with the Hair creating Pro's?


Yes, Absolutely! If you want to create hair and compete with the best - adding babyhairs to your products is a MUST. No one buys hair without babyhairs on them theese days. Not having a babyhair will make any hair you derive from look old and dated.

Not even the nicest looking hair texture will sell without a babyhair on it.




Can I remove the Babyhair Mesh watermark?


You are not allowed to remove the watermark from inside the avatar head. Doing so could result in DMCA takedown.





Twitch

Do you teach creating?


I do! Ever so often. I have several videos already put out on the channel that you can watch.

Link to the Twitch Channel: https://www.twitch.tv/preyimvu

You can also ask me questions there when I am live. Or join the Discord Channel made for it, and ask questions there on how to create when Im not live.




Where can I find the videos?


Link: https://www.twitch.tv/preyimvu/videos




Do you have a youtube channel?


Not at this time, but very possible in the future!




Can you offer feedback on my work?


Of course! My twitch channel offers one on one feedback on your work if redeemed through points, or subscribed to the channel.




Are you LIVE when you stream on Twitch?


Yes! I also have pre-uploaded videos from past streams as well.




Where can I find more information on your Twitch Channel?


See the "Twitch Channel" Tab at the top of the page!
Or visit the page directly here: https://www.twitch.tv/preyimvu





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